• Via the internet: Buy online using credit or debit card via this website.
• Jaslo Jewellery Parties: Subject to distance, will can bring our current range to you & your friends. Please use the "contact" button to discuss hosting a party at your home.
• Craft Fairs - email us for details of our next venue.

Payment, Packaging and Delivery

Shopping Cart (PayPal) - Making a payment is easy using the secure Paypal system. After selecting the item that you wish to purchase, just click on the "buy" button to add the item to your shopping cart. If you are an International customer, please select "International" from the dropdown menu. You can then either return to the website to resume shopping, or make your payment by your credit card. As payment is instant, your order will be processed immediately.

Packaging/Gift Wrap

We take great care in packaging your item to ensure your jewellery is not damaged during transportation. We package the items in beautiful, inscribed luxury silver boxes. If you wish us to include a gift tag with a personalised message, please let us know on the order form.

Postage

We will endeavour to despatch orders within 48 hours, as long as the item is in stock. Some designs, particularly made to order items, may take up to 4 weeks to make and dispatch. Should a delay be anticipated, we will contact you by email to confirm that you are comfortable with the reschedule. All UK orders are sent by Royal Mail Special delivery. You will need to sign for your item upon delivery.

All International orders are sent by 'Airsure' (please allow 5-14 days for your package to arrive) at a cost of £10.00. You will need to sign for your item upon delivery.

Custom Charges

Our postage costs do not include international custom charges. Please contact your customs office for further information. Please also note that 'Special' delivery covers items lost or damaged up to the value of £500.00 and for 'Airsure' any specified value.

Legal Notice - Please note that all transactions made via this website are subject to UK law. Your statutory rights are not affected. By placing an order with Jaslo Jewellery you agree to the terms and conditions stated on the Jaslo Jewellery website.

Returns

Website purchases - We recognise the fact that it can be difficult to buy online. Many people who have seen the jewellery presented at parties feel that it looks even better than on the website. That said, if you are not completely satisfied with your purchase you can return the item/s undamaged, in the original packaging within 14 working days of receiving the item/s for a refund or exchange. However, under UK Health and Safety law, pierced earrings cannot be returned unless they are faulty.

Before returning the item/s, please notify us via the contact form on this website within 14 days of receiving the jewellery. We will send you full instructions on how to return the item/s. Items sent back without prior approval may be returned to the sender.

Items returned after 14 working days may be exchanged up to 30 days after receipt. A refund up to the full value (less postage costs) of the original order will be issued if the exchanged item/s has less value than the item/s returned.

Breakages

In the unlikely event of a breakage due to faulty workmanship, a full refund or exchange will be offered within 30 days of receipt. Otherwise the item will be repaired free of charge within one year of purchase. Items damaged through misuse, neglect, accident, or by 'normal' wear and tear cannot be refunded, but can be repaired for an additional charge.

Bespoke/ Made to Order Jewellery

We cannot offer a refund or exchange as these pieces are made to the customer's own specifications. This also applies to items displayed on the website that have been modified, for example lengthened or shortened to the customer's chosen specifications. In the unlikely event that the jewellery breaks due to our workmanship, the item will be repaired free of charge up to one year after purchase. If you need more information about making a return, please contact us via the contact form.

Guarantee

We take great pride in the quality of our jewellery. Our beads are chosen from reliable sources worldwide. The Thai silver elements are supplied directly from the manufacturers in Thailand.
In the unlikely event of a breakage due to our workmanship, you can return/exchange the item within 30 days of purchase, or we will repair your item free of charge within one year of receipt. After 1 year, a small fee will be charged for the repair. If a piece of jewellery is damaged, due to no fault of our workmanship, we can carry out the repair at a small additional cost. Please contact us beforehand to discuss.